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We help our clients implement the technological solutions that allow them to better understand and serve their customers. Our end-to-end process gives organizations a competitive edge by building and scaling new relationship models that enhance each stage of the consumer journey.
We support our clients in the design and optimization of their customer experience strategy by analyzing channels, messages, technologies, metrics, clients and actions. This helps understand how their brands are positioned and to determine key segments. We prepare the different possible customer journeys according to the type of client, strategies for each part of their cycles, and define the metrics to monitor the process.
Customer Service & Customer Success
Our Customer Service Managers work hand-in-hand with businesses to determine the ideal tactics and technology stack. This includes choosing and implementing a CRM system, chatbots, omnichannel presence, social customer care and automating customer service processes. We opt for hybrid models that guarantee excellence in all consumer contact points and that enable long-term and trusting relationships.
VoC & CEX Strategies Metrics
We implement the most appropriate listening and data collection solutions that provide actionable reports and results. This helps our clients make data-driven decisions and establish priorities for improvement actions.
Through the deployment of custom ABM methodologies, we help our clients identify the ideal B2B clients for their products or services and personalize their attraction and recruitment strategy based on their specific needs, tastes and preferences.
Fran Hidalgo CRM Developer
"We help to have a 360º vision of your clients, optimizing the performance of all your processes".
Customer Experience Cases
VoC con Tableau Analytics
VOC & Customer Experience Strategy Metrics
Our active listening project was supported by a wave of Google Forum-supported surveys, subsequent data analysis and results reporting through Tableau Analytics.
B2B Strategy Customer Service
Customer Experience & Customer Success
The client, a chemical analysis and control laboratory, is immersed in a process of optimization of its commercial management procedures and customer service. In order to optimize the process, they need strategies and technological solutions.
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